FAQ'S

Is my order secure?

Absolutely, we use an SSL secure connection to safely transmit your information.

How about my personal information?

Your email and personal information are only used to fulfill your order and are not released to any third party. We may use these items to contact you in the future regarding special offers.

Can I view the status of my order?

Yes, if you've registered an account with us, simply login here to view the status of your order. Or feel free to call us directly at 1.800.429.9039.

What is your refund policy?

If we make an error in your shipment and you would like to exchange for the proper items, we will cover the cost of shipping the mistaken items back to us, as well as shipping the proper items to you. If we make an error in your shipment and you would like to simply return the items, we will offer a full refund, including the shipping that you paid to receive the items, and we will pay for you to send them back to us.

If you receive damaged goods, please notify us as soon as possible via email. You will need to hold the damaged goods, along with all the packaging, for UPS inspection. We will file a claim with UPS on your behalf in the case this occurs.

If you order something and decide you don't like it or would like something different, we offer a full refund for merchandise on NON-USED items only. You will, however, be responsible for all shipping costs.

How is shipping handled, how soon will I receive my order?

During the checkout process, you will select a desired UPS shipping method. We ship all orders via UPS, and can estimate shipping charges based on your shipping address during checkout. HOWEVER, sometimes it will be necessary to adjust shipping charges when cases are not ordered in full. If this is the case, we will notify you before charging the order. Otherwise, your order will be processed within 1-2 business days, and shipped according to your chosen method.

Who do I contact about large orders or other questions?

Feel free to call anytime at 1.800.429.9039, or email us.